Refund Policy

We are a small business and we stand behind everything we sell. If something is wrong, if your cat does not like it, or if you simply changed your mind, we make it right. No hoops. No fine print. Here is exactly how it works.

You Have 30 Full Days

Your 30-day window starts the day your order is delivered, not the day you ordered. This is the same 30-day money-back guarantee you see on our product page. No difference between what we promise and what we do.

How to Get a Refund

Send one email to supportthecatwash@gmail.com with your order number. That is it. No forms to fill out. No phone trees. No chat bots. A real person reads your email and responds typically within 1 business day.

Does It Need to Be Unused?

No. We want you to actually try it. The whole point is to see if your cat likes it. If they do not, that is a completely valid reason for a refund. You do not need to justify it.

Do I Need to Return It?

In many cases, a return will not be necessary. Depending on the situation, we may ask you to return the product or provide a photo. If a return is required, we provide a prepaid return label at no cost to you.

When Do I Get My Money Back?

Once your request is approved, refunds are processed within 3 to 5 business days. After that, your bank may take an additional 5 to 10 business days to show it on your statement. If it has been more than 10 business days after approval, email us and we will track it down.

What If My Order Arrives Damaged or Wrong?

Email us a photo of the issue. We will send a replacement at no charge or issue a full refund, whichever you prefer.

Can I Exchange Instead?

We do not do direct exchanges right now. The fastest way is to request a refund and place a new order. Refunds are processed within 3 to 5 business days of approval.